Faq

Email Transfers

You can complete email transfers directly to Tackdealz from your bank account. No credit card or Paypal required!

Here's how it works:

1. Buy what you want and select "Email Transfer" as your payment method.
2. Complete the entire order through to the Order Confirmation stage.
3. You will recieve an email indicating your order details and an Order Number.
4. Go to your banking institution's online banking site and initiate an Email Transfer to Karey@tackdealz.com.
5. Include your Order Number as shown in your order confirmation email.
6. You're Done. Now your order will be processed.

Credit Card Payments by Phone:

You can complete your payment by calling us with your Visa or Mastercard number

Here's how it works:

1. Buy what you want and select "Email Transfer or Credit Card by Phone" as your payment method.
2. Complete the entire order through to the Order Confirmation stage.
3. You will recieve an email indicating your order details and an Order Number.
4. Call us during business hours at 519-633-1804 to complete your payment by phone with yout Visa or Mastercard.


Security is our #1 priority!

General Questions

I see one amazing Deal for sale. When will I see more?
TackDealz.com offers one deal a day. We sell one awesome product per day at up to 80% off until they sell out. Everyday at 11am EST another awesome Deal starts at a price so good that it won't last long. If you missed today's Deal, check back tomorrow for something new!

Do you accept returns or exchanges?
Because we are providing the deepest discounts possible on the hottest brands we can find, we do not accept returns or exchanges. All items are first quality. If there is an issue with your order, email us within 3 days of receiving your order.

I seem to be missing the Dealz…they are selling out before I get the e-mail alert. What do I do?
Some tips to help your odds of receiving the e-mail alerts quicker are:

• Add info@TackDealz.com to your address book.
• Check your spam folder. Our email alert may be marked as spam.
• Bookmark www.TackDealz.com or add us to your homepage. Keep a watch out at 11 am for the days Dealz….don't worry, you aren’t the only addict! :P

Ordering

Everything is sold out. Can I still order it?
Sounds like you missed out on today's Deal. You must act fast to get in on the Dealz at TackDealz.com! Things sell out quickly and once the item is gone, it's gone.

I placed an order and made a mistake entering my address. Can you change the address?
E-mail info@TackDealz.com within 24 hours. We will make the corrections to your order.

I finished my order but now want to change the size or color. Can you change it for me?
We are not able to modify your order in any way. Once your order is finished, the item is yours. Please choose carefully.

How do I cancel my order?
If you have not finalized your order with payment, you can simply close the browser. Once your payment has been processed, the item is yours. We cannot reverse orders. Please choose items carefully.

Remember, because of the Dealz price and limited availability of items on our website, shopping with us is different than traditional online shopping. There's not much time to change your mind, so carefully consider when purchasing.

Shipping

I live in the St Thomas, Ontario area; can I pick up my stuff and not pay shipping?
You're in luck! To save customers who live by us even more money, we offer local pick up at our warehouse. Please read the details below before using local pickup.

I placed an order for local pickup but have been unable to pick it up within 14 days as asked. Do you still have it?
We do ask that all orders are picked up within 14 days. However, we know that on occasion things come up that prevent pickup within the requested time. Any orders that are not picked up within 30 days will be refunded minus a 25% restocking fee. Please choose to have your order shipped if you think you may not be able to pick up your order within 14 days.

I just placed my order. How soon can I expect my Deal?
We want you to get hooked up with your Dealz as fast as possible. Once we receive your order, we place our orders to our suppliers. Once we receive the product at our warehouse we organize, package and ship as quickly as possible. Please allow 2-10 business days before your order is either shipped or ready for pickup.

Do you ship to the USA?
Yes! Read on for more on USA shipping.

Canadian Orders:
Orders are generally shipped within 2-10 business days. Depending on where we are shipping to, most Canadian orders are delivered within 2-7 business days. Our orders are shipped via Canada Post (Expedited) with delivery confirmation. Please email us if you do not receive your package within 3 weeks of shipping.

Local Orders:
We offer free local pickup at our warehouse in St Thomas, Ontario. Please select Customer Pickup when placing your order. We will notify you within 2-10 business days that your order is ready for pickup.

US Orders:
All orders are shipped via Canada Post. US orders can take up to 14-45 days to arrive based on customs. Shipping fees vary day to day based on the weight of the product purchased. Please email us if you do not receive your package within 45 business days.

Customs, duties and taxes are not included and are assigned by customs if your order is flagged. Duties are determined by the order total, what the item is, and the country of origin. Items manufactured within NAFTA (Canada, USA, Mexico) are Duty free. Please note that we do not ship via UPS or FedEx as your order will be flagged for customs and duty fees. We cannot legally mark orders as gifts to avoid potential customs fees. Items shipped via Canada Post are often not flagged for extra brokerage, taxes and duties. We try to save you as much money as possible.

Free St Thomas, ON Warehouse Pickup

Located at our sister business Karlynn Equestrian Supplies
44251 Talbot Line, St Thomas Ontario. N5P 3S7
Hours: Monday through Friday 10am - 6pm. Saturday 10am – 5pm. (Closed Sundays and all holidays)

Here's how it works:
1. Buy what you want and don't pay shipping.
2. During checkout select "Customer Pickup."
3. You will receive an email when your order is ready.
4. Yes! Your friend, sister, or husband can pick up your Dealz.
5. Please pick up your purchases within 2 weeks.
6. Come ready to shop! Our sister store is a fully stock retail tack shoppe!